The California Seller of Travel law requires all who sell air or sea travel in this state to disclose certain information at or before the time of sale. These disclosures must be made in promotional materials, advertisements, and in all other materials seeking to sell or to arrange the sale of travel. Those who sell or arrange air and sea transportation, either separately or in conjunction with other travel services, and whose principal place of business is located in California, are required to register with the Attorney General's office, obtain a registration number, and become a participant in the Travel Consumer Restitution Corporation (TCRC). They must also comply with the disclosure requirements of the new Seller of Travel Law.

Generally, the disclosures required by Business & Professions Section 17550.13 must be given in writing and prior to or at the time payment is received by the seller of travel. There are two exceptions applicable to the disclosure delivery requirements:

1. A seller of travel who has sold air or sea transportation to a customer within the previous 12 months can provide the disclosures to the same customer for subsequent sales within five days after the purchase.

2. A seller of travel who is an Airlines Reporting Corporation (ARC) member in good standing may make these disclosures about the air transportation orally when all the passenger funds are paid to the airline providing the transportation or ARC without offset or reduction.

This business is a participant in the Travel Consumer Restitution Corporation (TCRC).

You, the passenger, may request reimbursement from TCRC if you are owed a refund of more than $50 for transportation or travel services which was not refunded in a timely manner by a seller of travel who was registered and participating in the TCRC at the time of sale. The maximum amount which may be paid by the TCRC to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000.

A claim must be submitted to the TCRC within six months after the scheduled completion date of the travel. A claim must include sufficient information and documentation to prove your claim and a $35 processing fee. You must agree to waive your right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a claim with the TCRC, if you were located in California at the time of the sale.

You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing a request to: (415) 927-7698.