| |
 |
| |
The California
Seller of Travel law requires all who sell air or sea travel in this
state to disclose certain information at or before the time of sale.
These disclosures must be made in promotional materials, advertisements,
and in all other materials seeking to sell or to arrange the sale
of travel. Those who sell or arrange air and sea transportation, either
separately or in conjunction with other travel services, and whose
principal place of business is located in California, are required
to register with the Attorney General's office, obtain a registration
number, and become a participant in the Travel Consumer Restitution
Corporation (TCRC). They must also comply with the disclosure requirements
of the new Seller of Travel Law.
Generally, the disclosures required by Business & Professions
Section 17550.13 must be given in writing and prior to or at the time
payment is received by the seller of travel. There are two exceptions
applicable to the disclosure delivery requirements:
1. A seller of travel who has sold air or sea transportation to a
customer within the previous 12 months can provide the disclosures
to the same customer for subsequent sales within five days after the
purchase.
2. A seller of travel who is an Airlines Reporting Corporation (ARC)
member in good standing may make these disclosures about the air transportation
orally when all the passenger funds are paid to the airline providing
the transportation or ARC without offset or reduction.
This business is a participant in the Travel Consumer Restitution
Corporation (TCRC).
You, the passenger, may request reimbursement from TCRC if you are
owed a refund of more than $50 for transportation or travel services
which was not refunded in a timely manner by a seller of travel who
was registered and participating in the TCRC at the time of sale.
The maximum amount which may be paid by the TCRC to any one passenger
is the total amount paid on behalf of the passenger to the seller
of travel, not to exceed $15,000.
A claim must be submitted to the TCRC within six months after the
scheduled completion date of the travel. A claim must include sufficient
information and documentation to prove your claim and a $35 processing
fee. You must agree to waive your right to other civil remedies against
a registered participating seller of travel for matters arising out
of a sale for which you file a claim with the TCRC, if you were located
in California at the time of the sale.
You may request a claim form by writing to: Travel Consumer Restitution
Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing
a request to: (415) 927-7698.
|
|
|